Terms and Conditions

Terms & Conditions

Once you have contacted us regarding your preferred period of stay, we send you a contract with booking form. This should be returned to us together with your payment as soon as possible in order to secure the booking. (See payment section below).

The conditions in the contract are set out to protect the guests as well as us. We are, of course, flexible and should you have any requests such as different entry and exit times, please let us know and we will try to meet your needs.

In drawing up our new contract, we thought long and hard about payment and cancellation terms. We have extended the date of full payment to 8 weeks before the first day of the Hire Period. From experience, we feel that, in the event of a cancellation, we need two months to have a good prospect of re-letting the cottage. This means that we have a better chance of being able to give you a refund.

In certain cases, particularly when the guest is known to us, we can make other arrangements regarding the security deposit.

Since we started to let Farview, we have had many excellent guests and thank everyone who has looked after our beautiful cottage. There has been almost no damage – apart from general wear and tear – with the exception of that caused by some pets. For this reason, our policy regarding pets has become a little stricter. I, myself, am allergic to dog and cat hair and like to keep the cottage in a condition where a non-pet owner can feel comfortable. Nevertheless, as long as pets are kept out of the bedrooms, off furniture and supervised at all times – one pet on request is welcome at a supplement of £20.

Payment (Cheque, bank draft or bank transfer for holders of UK bank accounts; bank draft or bank transfer for holders of non-UK bank accounts. We cannot accept cash payments by post under any circumstances).

Booking Type	Deposit At Time of Booking	8 Weeks before 1st Day of Hire Period
Weekly (Sat - Sat)	50% of hire cost to secure reservation	Remaining 50% Any supplements Refundable security deposit
Short-break	100% of agreed hire costs Any supplements	Refundable security deposit
Security Deposits will be refunded in full at the end of the Hire Period given that there are no breakages or missing items and that the Cottage and Cottage Gardens have been left in a clean and tidy state as per arrival (excluding normal wear and tear).

Cancellation Policy

Cancellations made 8 or more weeks in advance		Cancellations made within 8 weeks of first day of Hire Period
- If a cancellation is made more than 8 weeks before the first day of the agreed Hire Period, the Hirer will be refunded any Hire Payments made minus a £35 administration/ booking fee.		- If a cancellation is made less than 8 weeks before the first day of the agreed Hire Period, the Hirer is liable for all rental charges. Should the Owners manage to successfully re-let the Cottage, the Hirer will be refunded any Hire Payments made minus a £35 administration/ booking fee. Should the cottage be successfully re-let, refunds will be paid by a) cheque or b) bank transfer to any mainstream UK bank. If the Owners are unable to re-let the cottage, any Hire Payments made may be applied to a future booking provided that the new booking is taken within the 18 months following the cancellation.
- Security Deposit refunded		- Security Deposit refunded
Due to the increasing number of Internet scams, we will not refund any payments until full and final clearance by our bank. Overseas refunds will be made by bank draft minus bank charges and our administration/ booking fee. For overseas clients this may take some months. Under no circumstances will we accept overpayments.