100% of agreed hire costs Any supplements Refundable security deposit
Full refund at the end of the Hire Period given that there are no breakages or missing items and that the cottage and cottage Gardens have been left in a clean and tidy state as per arrival (excluding normal wear and tear).
Payment Methods
UK Bank Account Holders
- cheque drawn on UK bank - bank draft - bank transfer - MoneyBookers (like PayPal)
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Overseas
- bank draft - bank transfer - MoneyBookers (like PayPal)
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Not Accepted
- Cash in post - PayPal
Cancellation Period
Refund Terms
Cancellations made 8 or more weeks in advance
If cancelled more than 8 weeks before the first day of the agreed hire period, the hirer will be refunded any hire payments - including security deposit - minus a £35 administration/ booking fee.
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Cancellations made within 8 weeks of first day of Hire Period
If cancelled less than 8 weeks before the first day of the agreed hire period, the hirer is liable for all rental charges.
Should we manage to re-let the Cottage, the hirer will be refunded any hire payments - including security deposit - minus a £35 administration/ booking fee.
We advise all guests to take out holiday insurance.
Due to the increasing number of scams, we will not refund any payments until full and final clearance by our bank. Overseas refunds will be made by bank draft minus bank charges and our administration/ booking fee.
This may take some months until bank has verified validity of original payment. Under no circumstances will we accept overpayments.
Securing booking
Once you contact us regarding your preferred period of stay, we send you a contract with booking contract. This is returned to us together with your full/ part payment - as outlined in contract - as soon as possible in order to secure the booking.
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Smoking
Strictly non-smoking.
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Pets
One pet is allowed by prior arrangement.
Pets must be kept out of the bedrooms, off furniture and supervised at all times. Hirers are asked to keep garden clean.
